In an effort to help dispel some common points of confusion, we in Player Support have assembled a number of unclear subjects or bugs with simple workarounds that we address on a regular basis. The hope is that by proactively spreading this information, we can help you avoid these inconveniences altogether while we work to make improvements on our end.
Purchase Issue on iOS - European Players
We are aware of a purchasing issue affecting some of our players.
On iOS, if an external verification is required when making a purchase, the purchase will likely fail on our end. A "purchase failed" message will appear in game.
If this happens, please do not try the purchase again, verify your purchase history first to check if the purchase went through on Apple's side. If you've been billed and the purchase shows in your purchase history, please take a screenshot of it and contact our Support Team.
When contacting Support from within the game, you'll receive an email confirming that your ticket has been received. Replying to that email will allow you to attach your screenshot.
While we're investigating this issue, an alternative it to use your AppleID balance to make purchases in game.
Follow the instructions in this article to learn how to add money to your AppleID balance.
Campaigns - Ultimate Track Last Reward
The last reward of the Ultimate track is an avatar. Once claimed you can find it in your Captain's profile.
Facebook 3rd party cookies issue: we are aware that some of our players are unable to play on Facebook after receiving a message regarding accepting 3rd party cookies.
We recommend to check that your browser's settings do allow 3rd party cookies.
If the issue persists, please try the following:
- delete all cookies associated with "disruptorbeam.com"- restart your browser and try again
- try in a different browser
If that does not help please contact our Support Team for assistance.
There are other platforms available when playing on a computer and we will assist you in getting set up.
Forum Facebook login: this option is currently not available, while this is being investigated please contact our Support Team from within the game or via this portal. The workaround is to associate an email address and password to your forum account, to allow you to sign in without FB.
1. after an update it might take longer for the game to load, and it might require to restart a few times. This only happens on the first run however, normal loading times will resume afterwards.
2. if you are using a desktop shortcut, the game might not load properly after an update. Launch the game via your Steam library, then recreate your shortcut.
Skirmish Event - "This event phase has ended" Issue
We're aware that some players may be presented with an error message, "This event phase has ended", while the event phase is ongoing. This is due to a bug allowing crew in overflow to be selected for a battle.
When you start an account, it does not automatically link to your email address (unless you setup your account using Facebook), meaning that should you become logged out, you may not be able to log back in. If it appears that you have lost your progress in the game, this means that you are not logged into your original account and have received a new one. This may also mean that when switching to a new device, you may not be able to log into your original account. To prevent this, you should Create an Account or Link to an existing Account as soon as possible (if you are not linked to an Account, you will still see a Daily Mission in game to do so). Once this is done, you will be able to log into your account manually after clearing the tutorial, should you become logged out for any reason.
More information can be found here.
Interface non-responsive - new players
If you're new to the game and find yourself unable to interact with any part of the game, please contact us and we will make sure you can continue your adventure!
For this mission you need to first select the Captain that you chose previously.
This is either Promoted Sisko, Enterprise-D Picard, or Captain Kirk.
Once this selection is confirmed, you will be able to select another crew, and proceed with the space battle.
There is currently a display issue where no hint is provided regarding who to choose first, something we aim to correct.
When any type of currency is added manually or via mass in-game message, your new balance of that currency may not display immediately. If you receive an amount of Chronitons or other currency in an in-game message, you should restart your game in order to force your balance to update.
Battle Arena Ranks:
Players can become unranked in any of the Battle Arena Divisions if they do not play a battle in that Division for 14 days or more. This is an intentional process to remove inactive players from the ranks, however we are seeking clearer in-game indication of this.
If you are trying to Dismiss a Crew Member but find the Dismissal button greyed out, this means your Crew is occupied on either a Shuttle Mission, Voyage, or Ship Battle Station. In addition to checking your active Shuttle Missions, active Voyage, and your Battle Arena Ships in all three Divisions, you will also need to check that they are not on your PvE Ship, which you can only do by selecting a Ship Battle from an Episode and entering the preparation screen. If you check all of these areas and do not find the Crew member, yet they still appear as occupied, try setting them to one of the PvE stations, playing a battle, and then removing them.
Time Portal Results:
You will sometimes see an "empty" chest icon appear among your rewards when you pull from the Time Portal. This is a simple display issue, and tapping and holding the chest will show you what reward you received in that slot. This is a known issue.
Event Offers with Time Portal Packs:
Some Event-themed Offers include a number of free Time Portal pulls. These pulls do not need to be used immediately, however they must be used before the associated Event pack swaps out of the Time Portal, at which point those pulls will become inaccessible. We are seeking clearer in-game indication of this.
Get Menu/Mission Item Drop Discrepancies:
We currently have a pervasive issue in which the Get Menu for locating Items provides incorrect Missions or Difficulties for some Items. The most common version of this issue is one where a Mission that offers an Item as a Rare Reward continues to be listed after that Rare Reward is permanently claimed. The best way to confirm whether a Mission does offer the Item in question as a drop is to check the Mission's loot table before engaging. We are currently working on identifying and adjusting all instances of this issue.
Event Phase Ended Message:
Some players have observed an error message while trying to play in certain Event types, stating that the current Phase of the Event has ended, when that is not the case. We are currently working on a fix for this issue. For now, however, please note that restarting the app should clear this error and allow you to continue playing it the Event.
If you have encountered any of the above issues, we hope this guide has been helpful! This is of course not a complete list of known issues in the game, and should you encounter any other issues or need additional help, please do feel free to contact us at Wicked Realm Games Support, where we will do everything we can to get it sorted out.