I have an issue with a purchase, what should I do?

If you have an issue with a purchase of Dilithium or a Special Offer, please let us know immediately by submitting a request, and providing a screenshot of the receipt showing the reference number of your purchase.

Regarding receipts please note the following:

  • For iOS, the date displayed on the email receipt is often not the date of the actual purchase.
    More information available here:
    • https://startrektimelines.zendesk.com/hc/en-us/articles/226825287-Invoices-from-Apple-App-Store-things-to-know-
  • For Android, should you no longer have the email receipt, you will be able to find the receipt by looking at your purchase history via https://payments.google.com/ and selecting the relevant purchase.
  • For Facebook Games, you can find your purchase history by going to Settings, and then Payments.
  • For Steam, you can click your screen name at the top-right to get to your Account page, and then click "view purchase history".
  • For Amazon, you can click the top-left menu button and then "Your Orders".

 

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