Contact Support

To submit a support request: 
1. Click on the "Submit a Request" button on the menu bar above this page. We encourage you to create a new login, as this will let you track your support requests.
2. Fill in information about your support request and the type of issue you are experiencing.
3. Our support team will get back to you as soon as possible.

There are steps you can take to help in getting your issue resolved more quickly:
1. Do not send multiple tickets for the same issue.
2. Be as precise and concise as possible in your description of the issue at hand.
3. If it involves a purchase in the Time Portal for Dilithium, do provide the name of the pack in question.
4. If it involves a purchase done with real currency, please provide a copy of the receipt from the relevant store/platform (a bank statement is not valid).

If you need to update your ticket you can reply to the email you received confirming that your request is in our system, or sign in here!

Note that the credentials for Zendesk are not the same as the one you use for the game. As long as you have sent a ticket in, your email address is already known on the portal and you will only need to create a password for your account.

When you go to log in, at the bottom-left you will see: "Have you emailed us? Get a password." Following that link and instructions will allow you to create credentials for our Support Portal.

Have more questions? Submit a request


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